Shipping & Return/Exchange Policies

SHIPPING

Most orders will ship within 3 business days, with domestic orders typically arriving in an additional 2-7 business days. International orders will typically arrive 7-28 business days after shipping.

If you'd like to ship internationally, or for expedited shipping, please contact 415-499-3474 or sales@nationaleczema.org.

RETURNS/EXCHANGES

We will happily accept merchandise returns or exchanges within 30 days of your original purchase date. Note that we only take back merchandise that is in the same condition in which it was shipped: unworn and undamaged.

Returns will be refunded to the credit card used for the original purchase, in the amount for which the item was purchased, minus shipping charges.
Merchandise may be exchanged for other sizes or items. Customer is responsible for shipping charges associated with the exchange.

To return or exchange an item, please first email your name and order number to sales@nationaleczema.org for instructions.